These Terms of Service ("Terms") govern your access to and use of PointHub's website, NFC/QR experiences, AI-assisted draft tools, setup forms, physical cards, and related services.
By purchasing, accessing, or using PointHub, you agree to these Terms.
1. Our Service
PointHub helps local businesses create NFC and QR-powered experiences that allow real customers to open review platforms, social platforms, contact channels, and AI-assisted draft content.
PointHub provides tools that make it easier for customers to share their own honest experiences. PointHub does not post content on behalf of customers.
2. Merchant Responsibilities
You agree to use PointHub only with real customers and genuine customer experiences.
You may not use PointHub to:
- Create or encourage fake reviews
- Post reviews or social content on behalf of customers
- Pressure customers to leave only positive reviews
- Offer compensation, discounts, gifts, or incentives in exchange for positive reviews
- Suppress, filter, or discourage negative feedback in a misleading way
- Misrepresent customer opinions
- Violate the policies of any third-party review or social platform
You are responsible for complying with the rules, guidelines, and policies of all platforms you choose to link to or use, including Google, Yelp, Facebook, Instagram, TikTok, YouTube, WhatsApp, WeChat, Xiaohongshu, and any other third-party service.
3. AI-Generated Drafts
AI-generated text is provided as a starting point only.
We do not guarantee that any AI-generated draft is accurate, complete, compliant with a specific platform's rules, suitable for every customer, or appropriate for every business.
Customers are responsible for reviewing, editing, and publishing only content that reflects their honest experience.
4. No Guaranteed Results
PointHub does not guarantee any specific number of reviews, posts, followers, views, leads, sales, revenue, rankings, or business results.
Results vary based on many factors, including business type, location, customer traffic, staff usage, customer willingness, platform rules, and market conditions.
5. Payment and Subscription
Unless otherwise stated, PointHub is provided as an annual service.
Prices, promotions, founding merchant offers, and included features may change over time. Any founding merchant price shown on the website applies only while available and only under the stated conditions.
Payments are processed by third-party payment providers. By submitting payment information, you agree to the applicable payment provider's terms and policies.
6. Setup, Approval, and Shipping
After purchase, you may be asked to complete a setup form with your business information, review links, social links, and configuration preferences.
We will configure your PointHub experience and may send you a test link for review.
Physical NFC cards or related materials are shipped only after approval or completion of the required setup process. Unless otherwise stated, standard shipping begins within 3 business days after approval.
7. Refunds
If you are not satisfied with the test link before physical card production or shipment, you may request a refund.
Once a physical card or related material has been approved, produced, customized, or shipped, fees may become non-refundable except where required by law.
8. Third-Party Platforms
PointHub is not affiliated with, endorsed by, sponsored by, or officially connected with Google, Yelp, Facebook, Instagram, TikTok, YouTube, WhatsApp, WeChat, Xiaohongshu, Stripe, PayPal, or any other third-party platform unless expressly stated.
Third-party platforms may change their policies, links, review filters, ranking systems, account rules, or posting requirements at any time. PointHub is not responsible for third-party platform decisions, removals, restrictions, suspensions, or changes.
9. Acceptable Use
You may not:
- Misuse or interfere with the service
- Attempt unauthorized access to systems or data
- Use the service for unlawful, misleading, abusive, or harmful activity
- Upload malicious code or attempt to disrupt the service
- Use PointHub in a way that harms customers, platforms, other businesses, or our reputation
10. Changes to the Service
We may update, improve, suspend, limit, or discontinue parts of the service from time to time.
We may also modify features, templates, workflows, AI tools, platform integrations, or supported platforms as needed.
11. Disclaimer
PointHub is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.
12. Limitation of Liability
To the maximum extent permitted by law, PointHub will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from or related to your use of the service.
13. Contact
If you have questions about these Terms, contact us at: pointhub@usaboluo.com